One of the best recommendations you can make for sensitive skin


The following are the most frequently asked questions about the Free & Gentle laundry regimen for sensitive skin.

Q. As a Healthcare Professional, should I avoid recommending softeners to patients with sensitive skin?

A. A published study concluded that fabric conditioners like Downy Free & Gentle may provide sensitive skin benefits by reducing friction between clothes and skin. Click here for further information.

Q. If Tide Pods Free & Gentle is not completely cleaning the load, is there a reason?

A. Patients are often unaware that they have to put more than 1 pac in the machine when washing a larger load.

Q. What are Tide Free & Gentle strengths vs. other fragrance free detergents?

A. Tide Free & Gentle has been proven to deliver better cleaning than the next leading free detergent. To find more information on why it outperforms the competition, click here.

Q. Why do I have to use Downy Free & Gentle, if I’m using Bounce Free & Gentle or vice versa?

A. Both products should be used in unison as they provide different benefits. Downy Free & Gentle offers conditioning sensitive skin benefits that can reduce friction between clothes and skin, while Bounce Free & Gentle further enhances the fabric care process with an anti-static treatment specially formulated to repel animal hair from clothes. Click here to read how a published study concluded fabric softeners had benefits.

Q. Why is it important for patients to use all three Free & Gentle products?

A. To get the full benefits of the Free & Gentle system, the entire laundry routine needs to be free. Using Tide Free & Gentle will provide better cleaning, Downy Free & Gentle offers outstanding softening that can reduce friction between fabric and skin, while Bounce Free & Gentle’s anti-static treatment is specially formulated to repel animal hair from clothes to help avoid reactions for sensitive skin patients.

Q. Can more than one pac be used for a heavy wash load?

A. Yes. Using more than 1 pac for larger loads is actually recommended.

Q. Does Downy Free & Gentle fabric conditioner shorten the life of clothes?

A. No. Downy Free & Gentle fabric conditioner smooths and strengthens fibres to protect clothes from stretching, fading and fuzz by conditioning every fibre.

Q. How do you use Tide Pods Free & Gentle properly to ensure they completely dissolve?

A. Place the required number of Tide PODS pacs, based on the load size, into the laundry machine. Then fill the washer with laundry and turn machine on. For regular size loads - 1 pac. For large size loads - 2 pacs. For extra-large size loads - 3 pacs

Q. How have P&G, Tide, Downy, and Bounce made their products more sustainable?

A. As part of P&G’s commitment to continued sustainability, eco-friendly products like our Tide Coldwater Clean detergent have been added to the collection to provide a deep clean using less energy. Additionally, new concentrated laundry detergents create less water and plastic waste with every use. For more information about P&G’s sustainability mission, please visit



*Tide Free & Gentle Liquid Laundry Detergent, Tide PODS Free & Gentle Laundry Detergent, Downy Free & Gentle Liquid Fabric Conditioner, Tide Hygienic Clean Heavy Duty 10x Free Liquid Laundry Detergent, Tide Hygienic Clean Heavy Duty 10x Free Power PODS Laundry Detergent, and Tide PODS Ultra Oxi Free Laundry Detergent have all earned the Eczema Society of Canada Seal of Acceptance. Trademark of Eczema Society of Canada/Société canadienne de l'eczéma, used under license.

Earned National Psoriasis Foundation Seal of Recognition, excluding Bounce Free & Gentle dryer sheets and Downy Rinse & Refresh Free & Gentle.